Inkavo Support PolicySeptember 18, 2026

Support Policy

What help is available for Inkavo and what falls outside support.

Effective
September 18, 2026
Status
Current
Source integrity
d01b9ef7fb81

Inkavo Support Policy

Effective date: September 18, 2026 Updated: September 18, 2026 Support: walldesk@inkavo.app

Wall desk 1 — What we can help with

  • Snapping or importing a napkin doodle and Accepting a cut on the same tile
  • Consent for DeepSeek next-cut proposals and MiniMax cut painting, and what is packed on an Allow
  • Camera, Photos, Microphone, or Speech permission prompts
  • App Intents ("Snap a sketch" / "Open last tile") and Cut Shelf seating of a prior accepted cut
  • Turning AI data sharing off in Settings and what stays local afterward
  • Finding the published Privacy Policy, Terms, and this Support page

Wall desk 2 — How to write in

Email walldesk@inkavo.app. Helpful details (optional): iOS version, Inkavo version, whether the issue is on snap / Ink & Cloud / review card / Cut Shelf / Settings, and whether you declined or allowed AI sharing. Do not send API keys, passwords, payment card numbers, or entire photo libraries.

Wall desk 3 — Purchases and refunds

This reviewed tip is free and has no StoreKit purchases. If you see an unexpected Apple charge from another app or an older build, use Apple's Report a Problem / refund flow for App Store billing.

Wall desk 4 — Local data limits

Tiles, cuts, Series beats, and related JSON / media live on your device (Application Support). Clearing app data or deleting Inkavo permanently removes that wall. We cannot restore local tiles from an Inkavo cloud backup because this tip does not offer account sync.

Wall desk 5 — Assistance boundary

Support can explain how the wall, consent, Accept cut, Settings AI sharing, and legal links work. Support cannot provide legal opinions, medical advice, or guaranteed print-true cuts. If a sketch involves safety-critical or identity-sensitive material, consult a qualified professional.

Wall desk 6 — What we do not support

  • Requests to bypass AI consent or to force sketch uploads without the snap / picker controls
  • Guarantees about DeepSeek uptime, MiniMax uptime, or exact cut fidelity
  • Kids-directed tutoring or supervised child accounts (Inkavo is not a Kids Category experience)

Wall desk 7 — Contact

walldesk@inkavo.app